In my career, I’ve had the pleasure of working in several diverse industries. These include finance (Fintech), healthcare, insurance, e-commerce, even console and PC games. On the surface, none of these industries have much, if anything in common. So how was I able to be a part of these and remain successful throughout each engagement?
A question I often pose to clients is, “How do you connect with your customers”? The most common responses are, “There’s a support email address that customers can use to reach us.” or “We have a system in place that customers can submit feedback.” These methods are fine for what they are…customer contact. What I’m really
Here’s a fairly common occurrence that I’ve witnessed… A company approaches me that has identified a need for a strong User Experience or Interaction Designer, either short or long term. We take some time to discuss the details of the project and come to terms on how we can outline and achieve agreed upon goals.